Terms And Privacy

LucyNation Lighting Trades under the name of Somadata Consultancy Ltd.

Privacy Policy & Cookies

This Privacy Policy explains what happens to any personal data that you provide to us, or that we collect from you when you are on this site. By using this website, you are giving us permission to use the data your provide us. We do update this Privacy Policy from time to time so please do return and review this Privacy Policy regularly.

For the purpose of the Data Protection Act 1998 and the General Data Protection Regulation (GDPR), details of our data controller are available upon request. If you have any queries, comments or requests regarding this Privacy Policy or GDPR, please do not hesitate to contact us at: lucy@lucynation.co.uk

Information We Collect

We (or third parties working on our behalf) may collect and process the following data about you:

  • Details of your visits to our website and the resources that you access, including, but not limited to, traffic data, location data, weblogs and other communication data.
  • Information that you provide by filling in forms on our website, such as when you registered for information or order from us.
  • Information provided to us when you communicate with us for any reason.

Use of Cookies

Cookies are small text files that are placed on your computer by websites that you visit. They’re widely used to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

We do not use cookies

Disclosing Your Information

Where applicable, we may disclose your personal information to any member of our group. This includes, where applicable, our subsidiaries, our holding company and its other subsidiaries.

Third Party Links

You may find links to third party websites on our website. These websites should have their own privacy policies which you should check. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.


Terms and Conditions

We're enthusiastic about what we sell and want you to be happy with your purchases and our service. Here is our general terms and conditions of business. If you have any queries about our business or your order, please contact us.

General

LucyNation Lighting Trades under the name of Somadata Consultancy Ltd. We operate via the Telephone or Email orders only. We don't offer a retail outlet or trade counter.

We can be contacted at our registered office address:
SD Whiting and Co Accountants Ltd,
Old Bank House, 57 Church Street, Staines, Middlesex, England. TW18 4XS. We do not accept visitors without prior arrangement, do not currently conduct day to day operations from this office and do not hold stock on site. As an online business, we do not normally offer telephone sales or enquiries, however in the event of problems you can contact us via telephone on 01932 932 990.

This website serves as an online shop for our product sales. Somadata Consultancy Ltd, its directors and staff will not be held liable for loss or damages incurred as a result of direct or indirect use of this website. We reserve the right to refuse any sale if we believe the transaction to be fraudulent or for any other reason.

Pricing

Prices are quoted in pounds sterling and are NOT subject to VAT. Prices are subject to change and errors and omissions are excepted. We reserve the right to refund any order if we determine that a pricing error has occurred, or we are unable to supply any item(s).

Payment

Payment is accepted in Pounds Sterling only. We accept cash,  or direct bank transfers or online electronic payment via PayPal. All postal payment is sent at the customer's risk, so please use insured delivery when sending cash. Title in all goods remains the property of Somadata Consultancy Ltd until payment is received in full.

Delivery

We ship most items to most countries, providing there are no embargos or other restrictions on trade with the destination, and that insured 'signed-for' delivery is available from the UK. Certain lines will not be shipped to customers outside of the UK for complications due to shipping, regulation or compatibility. We will advise on availability and delivery costs before formally accepting an international order. Delivery to UK destinations typically takes 1-3 working days from despatch. Typically orders for in-stock items will be despatched within 1 working day of when we receive cleared payment.

Warranty

All new items have a full manufacturer’s warranty. Any used items we sell will not normally have a warranty.

Items from the 'special offers' section comprise both new and used clearance items, often sold at very considerable discounts. The condition of these items is as described on the product detail page. We assure these items to arrive in the condition described and unless described otherwise on the product detail page, they come without warranty. These items are typically limited to small quantities.

Returns

Items covered by manufacturer’s warranty failing within the terms of the warranty should be returned to the manufacturer or us. The manufacturer will repair or replace at their discretion. Firstly, return authorisation should be obtained by contacting us, giving full details of the product fault, invoice numbers and serial numbers. We cannot be held responsible for loss or damage of returned items caused in transit to us, so please arrange for proper insured carriage. Items must be returned at the buyer’s expense if the buyer cancels. Cancellations should be advised immediately and must be within 14 days of receipt. Items which have been used cannot be returned unless faulty. Please note that custom made items cannot be returned.