LucyNation Lighting Trades under the name of Somadata
Information We Collect
We (or third parties working on our behalf) may collect and process the following data about you:
- Details of your visits to our website and the resources that you access, including, but not limited to, traffic data, location data, weblogs and other communication data.
- Information that you provide by filling in forms on our website, such as when you registered for information or order from us.
- Information provided to us when you communicate with us for any reason.
Cookies are small text files that are placed on your computer by websites that you visit. They’re widely used to make websites work, or work more efficiently, as well as to provide information to the owners of the site.
Disclosing Your Information.
Where applicable, we may disclose your personal information to any member of our group. This includes, where applicable, our subsidiaries, our holding company and its other subsidiaries.
Third Party Links
You may find links to third party websites on our website. These websites should have their own privacy policies which you should check. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.
Terms and Conditions
All Parts sent in the UK will be by 1st Class Royal Mail : Tracked and Insured.
Any Postage to EU will be 1st Class Royal Mail : Tracked and Insured. Any import duties must be paid by the buyer in their own country.
Any returns from any country must be have Export duty, VAT and Postage paid for by the sender.
IMPORTANT DISCLAIMER for Orders shipping OUTSIDE of the United Kingdom
Duties and Taxes:
Import duties, taxes, are not included in the product price or shipping and handling cost. These charges are the buyer’s responsibility as we are only charging the transportation fee for your order. You may check with your country’s customs office to determine if there will be additional costs.
Regulations and Restrictions
The buyer is responsible for obtaining information regarding their country’s laws, regulations, and restrictions that may apply when purchasing our products. By placing an international order (shipping outside of the United Kingdom) the buyer is responsible for abiding by their country’s laws, regulations, and restrictions. If product is seized and destroyed by customs, we will NOT be responsible for the losses, product, or shipping refunds.
We're enthusiastic about what we sell and want you
to be happy with your purchases and our service. Here is our general terms and
conditions of business. If you have any queries about our business or your
order, please contact us.
LucyNation Lighting Trades under the name of Somadata
Consultancy Ltd. We operate via the Telephone or Email orders only. We don't
offer a retail outlet or trade counter.
We can be contacted at our registered office
SD Whiting and Co Accountants Ltd, Old Bank House, 57 Church Street,
Staines, Middlesex, England. TW18 4XS. We do not accept visitors without
prior arrangement, do not currently conduct day to day operations from this
office and do not hold stock on site. As an online business, we do not normally
offer telephone sales or enquiries, however in the event of problems you can
contact us via telephone on 01932 932 990.
This website serves as an online shop for our
product sales. Somadata Consultancy Ltd, its directors and staff will not be
held liable for loss or damages incurred as a result of direct or indirect use
of this website. We reserve the right to refuse any sale if we believe the
transaction to be fraudulent or for any other reason.
Prices are quoted in pounds sterling and are NOT subject
to VAT. Prices are subject to change and errors and omissions are excepted. We
reserve the right to refund any order if we determine that a pricing error has occurred,
or we are unable to supply any item(s).
Payment is accepted in Pounds Sterling only. We
accept cash, or direct bank transfers or
online electronic payment via PayPal. Title in all goods remains the property of Somadata Consultancy
Ltd until payment is received in full.
We ship most items to most countries, providing
there are no embargoes or other restrictions on trade with the destination, and
that insured 'signed-for' delivery is available from the UK. Certain lines will
not be shipped to customers outside of the UK for complications due to
shipping, regulation or compatibility. We will advise on availability and
delivery costs before formally accepting an international order. Delivery to UK
destinations typically takes 1-3 working days from dispatch. Typically orders for
in-stock items will be dispatched within 1 working day of when we receive
All new items have a full manufacturer’s warranty.
Any used items we sell will not normally have a warranty.
Items from the 'Refurbished' section comprise
both new and used clearance items, often sold at very considerable discounts.
The condition of these items is as described on the product detail page. We
assure these items to arrive in the condition described and unless described
otherwise on the product detail page, they come without warranty. These items
are typically limited to small quantities.
Items covered by manufacturer’s warranty failing within the terms of the warranty should be returned to the manufacturer or us. The manufacturer will repair or replace at their discretion. Firstly, return authorisation should be obtained by contacting us, giving full details of the product fault, invoice numbers and serial numbers. We cannot be held responsible for loss or damage of returned items caused in transit to us, so please arrange for proper insured carriage. Items must be returned at the buyer’s expense if the buyer cancels. Cancellations should be advised immediately and must be within 14 days of receipt. Items which have been used cannot be returned unless faulty. Please note that custom made items cannot be returned.